Return of Clocks, Sculptures and Neon Signs
Thanks for shopping at Icon Neon.
If you are not entirely satisfied with your purchase, we're here to help. Please follow these guidelines for any return or refund inquiries.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to be returned with a copy of the receipt provided to you in the purchase process.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us using the contact information on the bottom of the page.
Signed and effective June 1, 2015
Imports By Design Ltd T/A
Bespoke Items Return Policy
Bespoke one of a kind items such as, but not limited to, clocks, caricatures or printed media are not eligible for return.
This does not effect your rights under the distance selling act.