Return of Clocks, Sculptures and Neon Signs

Thanks for shopping at Icon Neon.

If you are not entirely satisfied with your purchase, we're here to help.  Please follow these guidelines for any return or refund inquiries.

Returns

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to be returned with a copy of the receipt provided to you in the purchase process.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us using the contact information on the bottom of the page.

Signed and effective June 1, 2015

Imports By Design Ltd  T/A

Icon Neon

 

 

Bespoke Items Return Policy

Bespoke one of a kind items such as, but not limited to, clocks, caricatures or printed media are not eligible for return.

This does not effect your rights under the distance selling act.